FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Q1:Why choose Us?

More than 20 years history of OULI MACHINE factory.

6-8 years foreign sales experience staff, more efficiency and professional.

Engineers oversea service more than 20 countries .

ISO:9001,CE,BV certification approval

Service timely, Promise to give solution within 12 hours,Guarantee customer trouble free.

Short delivery date, No delay. Accept urgent order for prompt shipment.

Q2:What about delivery date?

It will be according to the quantity of machines. Normally machines will be shipment within 20-30 days after get deposit, No delay.

Accept urgent order for prompt shipment.

Q3:What’s the warranty statement?

OULI MACHINE warrants all the products manufactured by OULI MACHINE to free from defects in material and workmanship Under normal use of a period of 12 months or 36months after the date of the original purchase price if repair or replacement is not possible of practical, OULI MACHINE warranty covers ONLY the product itself.

OULI MACHINE will assume no liability for labor costs, installation costs, or other losses.

Your warranty rights will be honored

Only when the product has been installed and used properly as deemed by OULI MACHINE,OULI MACHINE will not repair products damaged by improper use or faulty installation.

Q4:What about OULI oversea service ?

OULI will arrange oversea setting up and training works if customer need .

Customer should pay for accommodation , tickets and salary .

Meanwhile OULI has branches in different areas like north America , Southeast Asia , Europe etc , etc .

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